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FAQ

The No Additives or Preservatives Truth

 
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Do You Ship Your Delicious Baked Goods?

Yes! We ship via USPS priority mail within the Continental United Stated through our online store, shipping costs will be calculated on checkout. Unfortunately, we are unable to ship baked goods internationally due to customs restrictions. If you have any questions, feel free to email us at orders@sansbakery-nyc.com


Where Is Sans Bakery Located? I Need A Cookie, STAT! 

Sans Bakery’s retail storefront and production bakery is located in the Falchi Building in Long Island City, NYC. The address is 31-00 47th Ave, Long Island City, NY 11101. Please email or call to confirm retail hours.

If you are not able to make it out to Long Island City, all our goodies are available for purchase through our online store and at local coffee shops, cafes, grocery stores and other places where the cool kids hang out. Refer to our our retailers page for a list of locations near you.


Is Your Baking Facility Gluten Free?

YES, Sans Bakery is certified Gluten Free by the Gluten-Free Certification Organization (GFCO), one of the leading gluten-free certification programs in the world.  


How Long Do Your Baked Goods Last?

Because we don’t use any preservatives or stabilizers, we recommend eating our goodies within a few days. 

Biscotti will last up to one week kept in an airtight container at room temperature. 

Cookies, Brownies and Mini Breads can be kept in an airtight container and left at room temperature for 4-5 days.  

Bread and bagelsare best if eaten the day you receive them. You can keep the bread/bagels in a paper bag at room temperature for a day or two; toasting them should liven them right back up. 

ALL of our goods can also be frozen! If you’d like, upon receiving your order, you can place it in an airtight zipper bag and stick it in the freezer. When you’re ready to eat it, put it in the fridge to defrost. Once it is soft to the touch again, bring it back up to room temperature on the counter. Then a quick trip to the oven or toaster should do the trick


Do You Do Special Orders? I’d Love A Tasty Cake For My Birthday.

Yes, we would be happy to! Your special order must be finalized and placed at least two weeks prior to the delivery date, so please plan ahead. Please visit our Custom Orders page for products and pricing.  

Catering 

Large orders of our regular offerings, cakes, cupcakes, pies, pastries, custom platters - we’re open to anything. Some of our goods can also be modified (for an additional fee) to account for other dietary restrictions; we will work with you to make you something you can enjoy! Contact us at orders@sansbakery-nyc.com


How Do I Get My Local Coffee Shop To Carry Sans Baked Goods?

We are always looking for new retail partners / friends; email us your ideas at info@sansbakery-nyc.com.


What Kind Of Ingredients Do You Use?

Sans uses the best ingredients we can get our doughy hands on, because we believe that you get out of a product what you put into it. All of our flours come from gluten free facilities. We source our butter and eggs locally, and our chocolate is of the highest quality and made without any preservatives and uses a non-GMO soy lecithin— the only place in our ingredients where soy is used


Do You Account For Other Allergies In Your Baking?

All of our products are absolutely gluten free, but may contain other allergens such as casein and nuts. While we do not directly use soy products, our baked goods may contain soy lecithin through our chocolate. The complete ingredient list for each baked good is available on the website so you can make sure that you are choosing a product that is safe for you to enjoy. 

If you would like to place a custom order for baked goods that are modified to meet your dietary restrictions let us know! Email us at orders@sansbakery-nyc.com and let’s talk


My order arrived damaged, what do I do?

Oh no! That wasn’t supposed to happen and we are incredibly sorry. Please reach out to orders@sansbakery-nyc.com and we will be sure to take care of it right away.